Shipping policy

Order Processing Times

All orders are processed within 1 business day (Monday–Friday, excluding bank holidays).
Orders placed after our daily cut-off time or on weekends/bank holidays will be processed the next working day.

You will receive a confirmation email once your order has been dispatched.

UK Shipping Options

We currently ship within the United Kingdom only.

Available delivery options may include:

  • Royal Mail Tracked 24

  • Royal Mail Tracked 48

  • Next Working Day Delivery (where available)

Delivery times are estimates provided by the courier and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on:

  • Delivery method selected

  • Order value

  • Package size and weight

Any promotional free-shipping offers will be clearly stated on the website when active.

Order Tracking

Once dispatched, you will receive a tracking number via email so you can monitor your delivery directly with the courier.

Please allow time for tracking information to update after dispatch.

Delays & Courier Issues

While we aim for fast and reliable delivery, delays can occasionally occur due to:

  • Weather conditions

  • Courier network issues

  • Peak demand periods

We are not responsible for delays caused by the courier once the order has been dispatched, but we will always assist where possible.

Incorrect or Incomplete Address

Please ensure your delivery address is correct at checkout.

We cannot be held responsible for:

  • Delays

  • Lost parcels

  • Additional shipping costs

resulting from incorrect or incomplete address details provided by the customer.

Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us within 7 days of the estimated delivery date so we can investigate with the courier.

Contact Us

If you have any questions regarding shipping or delivery, please contact us via our Contact Us page and include your order number for faster support.